Terms of Service
By enrolling in any course, program or other coaching service offered by Karissa Wallace (“Coach”) acting on behalf of Mission Mastered LLC (“Company”), you (“Client”) and you are entering into a legally binding agreement with the Company, subject to the following terms and conditions:
SCOPE OF SERVICES. Coach will provide the services in accordance with the terms of the applicable program, course or coaching service proposal (“Program”). The scope of services rendered will be limited to those included in the Program description unless otherwise agreed to by Coach in writing.
CLIENT’S RIGHTS + RESPONSIBILITIES
Client agrees to read and agrees to abide by the Client Coaching Commitments.
Client agrees to be open, present and prepared to complete the work. Client is responsible for his/her own success and implementation of objectives met. Client agrees to be open minded to Coach’s methods and partake in services as proposed.
The content included in any Program is for Client’s individual, non-commercial use. Client agrees not to share login details and/or Program materials with any third parties.
COACH’S RIGHTS + RESPONSIBILITIES
Coach’s services will adhere to the terms of the Coaching Commitments.
Coach may revise methods or parts of the Program based on the needs of the Client. Coach reserves the right to substitute services equal to or comparable to the Program for Client if reasonably required by the prevailing circumstances.
CONFIDENTIALITY
Conversations and materials exchanged between Coach and Client are confidential. Coach will not publicly share your identity as a Client without your consent. Coach will not share specific details of our work together that could be associated with Client. Client acknowledges that Coach may share insights gathered from coaching sessions with Client (without identifying Client) for
If Client is participating in a group Program, Client agrees to maintain the confidentiality of all information shared by other program participants, as such community is based on honesty, trust, and privacy. Client will not give unauthorized access to any member-only Client website or resource. Client will not share or disseminate Program materials to third-parties.
Please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. Further, confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.
DISCLAIMERS.
By participating in the Program, Client acknowledges that the Coach is not a medical doctor, psychologist, therapist, or financial advisor, and her services do not replace the care of other professionals. The information in this Program is in no way to be construed or substituted as psychological counseling or any other type of therapy or professional advice. Although Coach is licensed as an attorney, Client acknowledges that Coach is not providing legal advice and the Program does not constitute legal advice.
The Coach may provide the Client with information relating to business, health or related products or services that the Coach believes might benefit the Client, but such information is not to be taken as an endorsement or recommendation. The Coach is not responsible for any adverse effects or consequences that may result, either directly or indirectly, from any information or services provided by a third-party.
Any testimonials, earnings, or examples shown through Coach’s website are only examples of what may be possible for Client. There can be no assurance as to any particular outcome based on the use of Coach’s programs, courses, and/or services. Client understands that Coach has made no guarantees as to the outcome of the coaching sessions or Program.
The information, education, and coaching provided to the Client by the Coach under this Agreement are provided on an “as-is” basis, without any warranties or representations express, implied or statutory; (including, without limitation, warranties of quality, performance, non-infringement, merchantability or fitness for a particular purpose). Client agrees that it uses all services at its own risk.
PAYMENT AND REFUND POLICY. Upon execution of this Agreement, Client agrees to pay to the Coach the full purchase amount. Coach does not generally offer refunds to ensure that clients are fully committed prior to enrolling in a Program. If Client selects a payment plan option, Client agrees to pay fees to the Coach according to the payment schedule set forth on Coach's website, or otherwise provided to Client, and the payment plan selected by Client (the “Fee”). Client agrees that Coach will charge the credit card chosen by the Client. In the event Client fails to make any of the payments within a payment plan during the time prescribed, Coach has the right to immediately disallow participation by Client until payment is paid in full, including disallowing access to modules, materials, and coaching calls. If Client has not paid within fourteen (14) days, Coach has the right to terminate agreement.
RELEASE. Subject to the Confidentiality Policy, Client agrees that Coach and Company may publicly use the substance of any written statements, audio recordings or video recordings of Client obtained while enrolled in a Program or captured about Client’s participation in the Program. Client waives any right to payment, royalties or any other consideration for Company’s use of such statements, Client waives the right to inspect or approve the finished product used by Company, and releases Company and Coach from any claims arising out of the foregoing use.
INTELLECTUAL PROPERTY RIGHTS. Coach maintains all of the copyright, other intellectual property rights and any other data or material used or subsisting in the Material whether finished or unfinished. By enrolling in a Program, Client receives one license for personal use of any content provided the Coach. Nothing in this Agreement shall transfer ownership of or rights to any intellectual property of the Coach to the Client, nor grant any right or license other than those stated in this Agreement. The Coach reserves the right to immediately remove Client from the Program, without refund, if Client violates this intellectual property policy.
RECORDING AND REDISTRIBUTION OF CALLS. Client acknowledges that group coaching sessions and/or group calls may be recorded. Subject to the Confidentiality Policy, Client acknowledges that the all or part of recordings may be redistributed and/or resold at a later date as part of a separate package sold by the Coach.
LIMITED LIABILITY. Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential, punitive, exemplary or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for coaching services rendered through and including the termination date.
DISPUTE RESOLUTION. If a dispute is not resolved first by good-faith negotiation between the parties to this Agreement, any controversy or dispute to this Agreement will be submitted to binding and confidential arbitration under the rules of the American Arbitration Association. The arbitration shall occur within ninety (90) days from the date of the initial arbitration demand and shall take place in Detroit, Michigan or via telephone. The Parties shall cooperate in exchanging and expediting discovery as part of the arbitration process and shall cooperate with each other to ensure that the arbitration process is completed within the ninety (90) day period. The written decision of the arbitrators (which will provide for the payment of costs, including attorneys’ fees) will be based upon conclusions of law, binding upon the parties and may be entered and enforced in any court of proper jurisdiction.
GOVERNING LAW. This Agreement shall be governed by and construed in accordance with the laws of the State of Michigan within the United States of America, regardless of the conflict of laws principles thereof.
ENTIRE AGREEMENT. The forgoing Terms of Service + the terms of the applicable Program represent the entire agreement between Client and the Coach (the “Agreement”) and supersedes all prior agreements between the parties, whether written or oral.
Last Updated: February 2022